In your job you take care of customers and partners more and more in English? This course will help you to be able to use English efficiently, more spontaneously and to feel more confident. Points covered are: ... tips, skills and qualities for good customer care ... telephoning - the customer care phone call, being courteous on the phone, making sure you understand, making arrangements ... effective writing in customer service ... troubleshooting and complaints: strategies and policies

This course aims to help you improve your English for situations such as making introductions and building client relationships at conferences. We will practise small talk in different types of situations, focusing on common problems you may encounter in meetings, for example handling conflicts or politely interrupting to get your point across. Negotiations are often done in formal settings, we will look at key negotiating techniques including persuasion and bargaining. All of the above will focus on both British and North American styles.

Improve your communication skills in informal and formal business situations. Topics include: small talk, discussing ideas at meetings, negotiations, and current news topics. The focus is on speaking.

Improve your English communication in the workplace! You will practise oral and written communication skills in a variety of business situations. Emphasis is on fluency and vocabulary and confidence building. Grammar will be focused on as needed.