In your job you take care of customers, visitors and partners more and more in English? This course will help you to be able to use English efficiently, more spontaneously and to feel more confident. Points covered are: ... meeting visitors on arrivals, talking about the weather, talking about plans ... welcoming visitors to your company, talking about the offices and the company, offering refreshments, giving directions in a building, introducing a visitor ... small talk before meetings(free time activities, personal possessions, travel and places, ... showing a visitor around your town, recommending places to visit and things to do, giving direction around town ... small talk in a restaurant, deciding what to order, talking about family, relationships, education, thanking people for a meal ... starting a conversation with a stranger, talking about your company, products, trying new small talk topics

In your job you take care of customers and partners more and more in English? This course will help you to be able to use English efficiently, more spontaneously and to feel more confident. Points covered are: ... tips, skills and qualities for good customer care ... telephoning - the customer care phone call, being courteous on the phone, making sure you understand, making arrangements ... effective writing in customer service ... troubleshooting and complaints: strategies and policies

In your job it is necessary to take part in meetings in English, either online or face-to-face. In this course we will give you the skills required to increase your confidence. Content: - opening and closing a meeting, summarising what has been discussed - maintaining a discussion, phrases to smoothen the conversation - introducing your points, agreeing, disagreeing, asking questions, - dealing with deviations

Most communication in many jobs is through emails. They may not be as formal as letters, but they still need to be professional and goal-oriented so that everyone understands your requests and answers. In this course you will learn how to write successful emails in English.

How to communicate successfully in English within a multicultural team If you work in a multicultural team and would like to improve your intercultural communication skills, this is the right course for you! In this course you will - learn how to communicate successfully face-to-face, on the phone, in (virtual) meetings, to give presentations and to write emails and reports - brush up your business English and your English grammar skills - expand your intercultural competence to communicate effectively across cultures - gain confidence by using the English language more competently We will practise speaking and writing and working with authentic business cases through role-plays.

Do you need to improve your English communication in the workplace? Participants will practise oral and written communication skills in a variety of business situations. Emphasis is on fluency and vocabulary and confidence building. Grammar will be focused on as needed.