This specialized course helps Key Account Managers to develop the English communication skills needed to build stronger, more successful client relationships. The focus is on developing practical language for client interactions. Through practical scenarios, you will learn how to: - introduce yourself and your company - explain products and services using client-focused language - negotiate and persuade with clarity - ask effective questions to understand client needs - handle complaints professionally - expand and reinforce key sales vocabulary

Did you know there are more Chinese speakers of English than native English speakers in the world? Join us to enhance your ability to understand and engage with non-native speakers, especially if you work with colleagues or clients from all over the world. You will: - become familiar with a range of accents from India, Africa, East Asia, and Latin America and explore their unique features - improve listening skills with real-world audio exercises - learn strategies to ensure understanding With this course you will break down language barriers, communicate confidently with English speakers from different countries and even enhance your career prospects by improving cross-cultural understanding.

Efficient communication is the key for success in international projects. To truly make an impact, team members need more than just language skills — they also need the ability to communicate across cultures and handle a variety of professional situations with confidence. Throughout the course, we explore the full communication cycle of an international project — from the initial kick-off meeting, giving updates, and presenting project milestones to closing the project. You will practise communication skills in areas such as managing conflict, building strong teams, and giving and receiving feedback.We will simulate team meetings and webinars, and practice writing minutes and emails to project partners. Bring your own examples so we can tailor the sessions to your needs and help you gain the language skills and confidence you need.

Hier liegt der Fokus auf der praktischen Kommunikation am Arbeitsplatz. Wir üben die wichtigsten Situationen, denen Sie täglich begegnen – sei es beim Verfassen von E-Mails, im Telefongespräch oder bei anderen beruflichen Interaktionen. Sie lernen nützliche Ausdrücke, die Sie sofort in Ihrem Job anwenden können, um sich sicherer und selbstbewusster auszudrücken – mündlich und schriftlich. Zusätzlich stärken wir Ihre Grammatikkenntnisse. Ideal für Teilnehmende mit Vorkenntnissen auf A2-Niveau, die sich gezielt für den Berufsalltag verbessern möchten.