This online course combines different topics that are useful for your job. We will look at idioms and phrases most commonly used in the work environment, the language needed for meetings and presentations, the language of telephoning and emails in formal and informal situations including role plays and practical writing exercises.

This online course combines different topics that are useful for your job. We will look at idioms and phrases most commonly used in the work environment, the language needed for meetings and presentations, the language of telephoning and emails in both formal and informal situations through role plays and practical writing exercises.

Feeling insecure about your English when going into a meeting? This course prepares you for being an effective participant also in English. Points covered are: - arranging, confirming, rescheduling a meeting - saying hello, making introductions, stating the objectives, starting a meeting - reporting progress, interrupting, dealing with interruptions - asking for comments, contributions, expressing opinions, agreeing, disagreeing - responding to offers, buying time, taking a vote, summarizing the results - ending a meeting, confirming decisions and action points

In your job you take care of customers and partners more and more in English? This course will help you to be able to use English efficiently, more spontaneously and to feel more confident. Points covered are: - tips, skills and qualities for good customer care - telephoning - the customer care phone call, being courteous on the phone, making sure you understand, making arrangements - effective writing in customer service - troubleshooting and complaints: strategies and policies

Good communication skills are essential for doing your job well in English. This course will help you to improve your vocabulary to make work more effective and to gain confidence for communication in your job. Vocabulary will be presented in context together with meaningful exercises for understanding and actively using new words immediately.

In your job you take care of customers, visitors and partners more and more in English? This course will help you to be able to use English efficiently, more spontaneously and to feel more confident. Points covered are: ... meeting visitors on arrivals, talking about the weather, talking about plans ... welcoming visitors to your company, talking about the offices and the company, offering refreshments, giving directions in a building, introducing a visitor ... small talk before meetings(free time activities, personal possessions, travel and places, ... showing a visitor around your town, recommending places to visit and things to do, giving direction around town ... small talk in a restaurant, deciding what to order, talking about family, relationships, education, thanking people for a meal ... starting a conversation with a stranger, talking about your company, products, trying new small talk topics