Job Extras B1+: English for Customer Service

This course is for people who deal with customers and clients in their job, either in call centres, in shops, sales or in a practice.

We will look at what good customer service means, either face- to-face and on the phone. You will learn and practice the language you need for making arrangements, taking orders, making suggestions, checking and clairification, explain your policies or managing complaints. Speaking practice, language exercises and listening will be part of each lesson. A unit on writing can be included if needed.