Your English Toolbox for Work B1: Telephoning in English

The phone rings and the person only speaks English - you know you should be able to hold a conversation, but you can't think of the right words and they aren't readily available?

You will improve your listening comprehension for better understanding, and practise giving information, making appointments, passing on messages, connecting the caller, asking questions and leaving messages. Practice important phrases for spontaneous use and gain confidence for your next telephone conversations.