Englisch Lunchtime Shorts B1: Customer Service

This course combines short input with practical, task-based learning. It develops language skills, professional communication strategies, and hands-on practice tailored to everyday customer service situations.

You will learn how to explain products and services, provide information, and take orders, as well as handle complaints politely. You will practise responding effectively to customer enquiries—both spoken and written—and use problem-solving language such as “I understand the problem. Let me check…”, “I can offer you a solution…”, and “We apologize for the inconvenience.” confidently.